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Improving Customer Service will Improve Your Bottom Line!
WHERE IS CUSTOMER SERVICE? Monica M. Burns Can someone please find our friend “Customer Service” and hurry to bring it back? It seems lately that there is a “test my patience all week long” sign posted on my forehead or something. We know that people can’t (or they jus... More
WORKING AT HOME DOING TELEMARKETING. IS IT FOR YOU?
More and more people every day are looking for ways of working from home. Working from home has never been so popular and the choice of types of employment seems endless. You might decide to start your own home based business and work long hours to achieve a dream of supporting your family from the profits of the business. Perhaps you simply ... More
Turning Customers Complaints Into A Positive
The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your cus... More
Creating Effective Signage
If you are promoting a product and you are doing some advertising wi... More
Improving Sales On The Phone
Do you sometimes wonder where your customers have gone? In a study by the International Customer Research Institute, individuals gave the following reasons for be... More
EMPLOYEE CONTRACTS AND AT-WILL EMPLOYEES. PROTECT YOUR BUSINESS!
Employer-employee relations are guided by the terms and conditions of the employment contract. An employment contract is a legal agreement that is agreed upon by both the employer and the employee.   An employment contract usually contains the following: • Name of the employer &... More
Maintaining Customer Loyalty
Increased globalization and mind numbing competition have suddenly made small business opportunities much more attractive. With many large organizations being unable to quickly restructure in our changing market, a growing number of small businesses with their inherent flexibility and capac... More