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The Value of Customer Service
Customer service is not always on our minds as leaders. It's often seen as a cost, and little else.   Wh... More
Always Be Closing
Did you know that almost 2/3 of sales reps do not close? Yes, that's true! I surveyed for a Fortune 500 company, and the Vice President of Sales Opera... More
Considering Selling Toys?
WELL it is no secret that Toys R Us, the premier purveyor of everything toys and fun is gone and it does make you wonder what happened. The iconic brand had purchased the fabl... More
Hiring Seasonal Employees
IT’S about that time to start planning and preparing your holiday schedules for your stores. This year it looks l... More
Getting Return Shoppers
One of the primary pillars upon which most of the retail stores thrive upon happen to be customer satisfaction. And for achieving that there are a number of factors t... More
Landing Big Sales
Sometimes, decisions are made by committee---groan!---and that means a lot more leg work for a Solopreneur consultant who's trying to get a project or a sales profess... More
From Overwhelmed to Productive
When you're in the middle of overwhelm territory in your business, it's hard to find the map or GPS to find your way out. Here ar... More
Amazon Squeezes Vendors Tighter
I know that many retailers have been squashed by Amazon over the last few years and it has hurt many an independent brick-and-mortar store, which is why we have been exten... More
Managing Your Time
"The main thing is to keep the main thing the main thing." -Stephen Covey   Managing our time requires tough choices. That mean... More
Long Term Selling
As a sales professional of many years in fashion retail and other industries I’ve heard all the sales techniques and winning scripts. I’ve processed and analy... More