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TOP MISTAKES SALESPEOPLE MAKE
Question: What do many new spokespeople at technology companies have in common? Answer: they make similar mistakes and fall into similar traps. Based on my experience as a media trainer, the most common ones include: 1. Misunderstanding the Media. Too many spokespeople confuse PR opportunities with free adv... More
How To Build Your Brand
Personal branding is an elusive topic to most people, yet it is important for career success. Wise professionals with career success know it can mean the difference between landing that dream job and never... More
Avoiding Bankruptcy
Many want to use the law surrounding bankruptcy to avoid paying off their debts. In the long run, however, what does it achieve other than a bad reputation? People that ... More
Overcome Fear of Phone Selling
I've  got a confession to make! The little communication device used to scare me to death!   I would pick ip up and dial a prospect and when the phone rings m... More
Does The Imprinted Pen Work?
Various promotional products have been used by all manner of different companies for a long time. The reason for this is that these items are aimed at increasing... More
IS RUDE CUSTOMER SERVICE RUINING YOUR BUSINESS? TAKE THIS QUIZ.
Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when you or the people who represent you lack proper manners? Do you know how many clients are turned off by employees who would rather carry on a conversation with each other than with the person who came to purchase your servic... More
Improving Customer Service will Improve Your Bottom Line!
WHERE IS CUSTOMER SERVICE? Monica M. Burns Can someone please find our friend “Customer Service” and hurry to bring it back? It seems lately that there is a “test my patience all week long” sign posted on my forehead or something. We know that people can’t (or they jus... More