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Handling Customer Complaints
Sometimes things are out of your control. The weather, the postal service, or just plain bad luck delays your shipments. Employee disorganization or a system error leaves someone’s su... More
Build Trust, Win Sales
What are you doing to build trust in the mind of your customers? Building trust is one of the best ways to increase sales of product and services. This is particularly true ... More
In Sales - Think Big
Whatever You're Thinking, Think Bigger. --Tony Hsieh, entrepreneur   You've probably heard the expression that "Life is a self-fulfilling prophesy." Nowher... More
Be Wary Of Markdowns
A simple definition of markdowns is the difference between the original retail price and the actual selling price. Markdown dollars are calculated by subtracting the Ac... More
Brick and Mortar Still Viable
Online shopping may well be convenient yet it has yet to make a dent into the market of traditionalists. There are a good number of shopp... More
Rude to Customers?
Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when you or the people who represent you lack proper ... More
Is Your Marketing Too Noisy?
Are you projecting a noisy marketing message? Whether you are marketing your retail store or wholesale merchandise business you need to streaml... More
Surviving Your Seasonal Business
Unless you're a Seasonal or Retail based business, it's no secret that business will slow down around the holiday season. Sellers of... More
Starting Your New Business
With so many changes in the economy a great many of us have taken to becoming self-employed. Whether starting a new retail store or selling online or becoming a ... More
Customers Are Not Statistics
When a customer walks into your office, your retail store or your wholesale merchandise business you want to make sure they feel welcome, you want to treat your custo... More